MANAGED IT SERVICES
Managed IT Services (MSP)
Ongoing operation and support for your company’s IT infrastructure, with defined SLAs, 24/7 monitoring and a team that understands your environment.
Request your free infrastructure audit →
See what’s included
MANAGED IT SERVICES
Managed IT Services (MSP)
Ongoing operation and support for your company’s IT infrastructure, with defined SLAs, 24/7 monitoring and a team that understands your environment.
Request your free infrastructure audit →
See what’s included
MANAGED IT SERVICES
Managed IT Services (MSP)
Ongoing operation and support for your company’s IT infrastructure, with defined SLAs, 24/7 monitoring and a team that understands your environment.
Request your free infrastructure audit →
See what’s included
MANAGED IT SERVICES
Managed IT Services (MSP)
Ongoing operation and support for your company’s IT infrastructure, with defined SLAs, 24/7 monitoring and a team that understands your environment.
Request your free infrastructure audit →
See what’s included
years in operation
projects completed
satisfied customers
We have a direct presence in Mexico (Mexico City and Monterrey) and Spain (Madrid), with services covering the whole of Latin America.
years in operation
projects completed
satisfied customers
We have a direct presence in Mexico (Mexico City and Monterrey) and Spain (Madrid), with services covering the whole of Latin America.
years in operation
projects completed
satisfied customers
We have a direct presence in Mexico (Mexico City and Monterrey) and Spain (Madrid), with services covering the whole of Latin America.
years in operation
projects completed
satisfied customers
We have a direct presence in Mexico (Mexico City and Monterrey) and Spain (Madrid), with services covering the whole of Latin America.
WHY CHOOSE US
We manage your IT as if it were our own
DITESA manages the IT infrastructure of companies with between 30 and 1,500 users in Mexico, Spain and Latin America, providing full visibility of their IT systems without the need to manage them directly.
01
24/7 monitoring included
When the system detects an anomaly, the DITESA team takes action before the customer opens a ticket.
02
Contractual SLAs
Priority-based response times: P1 with a response within 15 minutes and resolution within 4 hours.
03
A single supplier
Endpoints, servers, networks, the cloud and Microsoft 365 or Google Workspace managed without having to coordinate multiple integrators.
04
Monthly report and QBR
Monthly management report and quarterly review, including trend analysis and business-focused recommendations.
05
Proprietary platform
Customers can check and monitor the status of all their managed assets in real time via a dedicated DITESA platform or app.
WHY CHOOSE US
We manage your IT as if it were our own
DITESA manages the IT infrastructure of companies with between 30 and 1,500 users in Mexico, Spain and Latin America, providing full visibility of their IT systems without the need to manage them directly.
01
24/7 monitoring included
When the system detects an anomaly, the DITESA team takes action before the customer opens a ticket.
02
Contractual SLAs
Priority-based response times: P1 with a response within 15 minutes and resolution within 4 hours.
03
A single supplier
Endpoints, servers, networks, the cloud and Microsoft 365 or Google Workspace managed without having to coordinate multiple integrators.
04
Monthly report and QBR
Monthly management report and quarterly review, including trend analysis and business-focused recommendations.
05
Proprietary platform
Customers can check and monitor the status of all their managed assets in real time via a dedicated DITESA platform or app.
WHY CHOOSE US
We manage your IT as if it were our own
DITESA manages the IT infrastructure of companies with between 30 and 1,500 users in Mexico, Spain and Latin America, providing full visibility of their IT systems without the need to manage them directly.
01
24/7 monitoring included
When the system detects an anomaly, the DITESA team takes action before the customer opens a ticket.
02
Contractual SLAs
Priority-based response times: P1 with a response within 15 minutes and resolution within 4 hours.
03
A single supplier
Endpoints, servers, networks, the cloud and Microsoft 365 or Google Workspace managed without having to coordinate multiple integrators.
04
Monthly report and QBR
Monthly management report and quarterly review, including trend analysis and business-focused recommendations.
05
Proprietary platform
Customers can check and monitor the status of all their managed assets in real time via a dedicated DITESA platform or app.
WHY CHOOSE US
We manage your IT as if it were our own
DITESA manages the IT infrastructure of companies with between 30 and 1,500 users in Mexico, Spain and Latin America, providing full visibility of their IT systems without the need to manage them directly.
01
24/7 monitoring included
When the system detects an anomaly, the DITESA team takes action before the customer opens a ticket.
02
Contractual SLAs
Priority-based response times: P1 with a response within 15 minutes and resolution within 4 hours.
03
A single supplier
Endpoints, servers, networks, the cloud and Microsoft 365 or Google Workspace managed without having to coordinate multiple integrators.
04
Monthly report and QBR
Monthly management report and quarterly review, including trend analysis and business-focused recommendations.
05
Proprietary platform
Customers can check and monitor the status of all their managed assets in real time via a dedicated DITESA platform or app.
THE SECTOR CONTEXT
The most common challenges in IT management for medium-sized companies
In the mid-market segment, IT departments often operate under constant pressure, with limited resources and no scope to undertake improvement initiatives.
The most common scenarios are:
01
Heavy reliance on one or two people for the entire IT operation, with no contingency plan in the event of sick leave or resignation.
02
Recurring incidents that are dealt with reactively, without any root cause analysis or preventative measures.
03
IT teams that are unable to tackle strategic projects because operational support takes up all their resources.
04
Unpredictable IT expenditure: quiet periods followed by unplanned expenditure due to faults or urgent replacements.
05
Lack of a comprehensive overview of the actual state of the technology park and the risks associated with it.
THE SECTOR CONTEXT
The most common challenges in IT management for medium-sized companies
In the mid-market segment, IT departments often operate under constant pressure, with limited resources and no scope to undertake improvement initiatives.
The most common scenarios are:
01
Heavy reliance on one or two people for the entire IT operation, with no contingency plan in the event of sick leave or resignation.
02
Recurring incidents that are dealt with reactively, without any root cause analysis or preventative measures.
03
IT teams that are unable to tackle strategic projects because operational support takes up all their resources.
04
Unpredictable IT expenditure: quiet periods followed by unplanned expenditure due to faults or urgent replacements.
05
Lack of a comprehensive overview of the actual state of the technology park and the risks associated with it.
THE SECTOR CONTEXT
The most common challenges in IT management for medium-sized companies
In the mid-market segment, IT departments often operate under constant pressure, with limited resources and no scope to undertake improvement initiatives.
The most common scenarios are:
01
Heavy reliance on one or two people for the entire IT operation, with no contingency plan in the event of sick leave or resignation.
02
Recurring incidents that are dealt with reactively, without any root cause analysis or preventative measures.
03
IT teams that are unable to tackle strategic projects because operational support takes up all their resources.
04
Unpredictable IT expenditure: quiet periods followed by unplanned expenditure due to faults or urgent replacements.
05
Lack of a comprehensive overview of the actual state of the technology park and the risks associated with it.
THE SECTOR CONTEXT
The most common challenges in IT management for medium-sized companies
In the mid-market segment, IT departments often operate under constant pressure, with limited resources and no scope to undertake improvement initiatives.
The most common scenarios are:
01
Heavy reliance on one or two people for the entire IT operation, with no contingency plan in the event of sick leave or resignation.
02
Recurring incidents that are dealt with reactively, without any root cause analysis or preventative measures.
03
IT teams that are unable to tackle strategic projects because operational support takes up all their resources.
04
Unpredictable IT expenditure: quiet periods followed by unplanned expenditure due to faults or urgent replacements.
05
Lack of a comprehensive overview of the actual state of the technology park and the risks associated with it.
THE SERVICE
What's included
The MSP service covers the entire operation of the IT infrastructure:
01
Multi-channel technical support
Ticket portal, helpline, email and on-site visits, with 8x5, 12x5 or 24x7 coverage.
02
24/7 monitoring
Continuous monitoring is included in all contracts, with proactive anomaly detection.
03
Remote administration
Endpoints, servers, switches, firewalls, cloud platforms (GCP, Azure, AWS) and Microsoft 365 or Google Workspace.
04
SLAs by priority
Classification of incidents by priority (P1 to P4) with defined contractual SLAs.
05
Proactive management
Identifying and resolving problems before they affect operations.
06
Monthly report and QBR
Monthly management report and quarterly review, including trends and recommendations.
07
Customer portal
DITESA’s proprietary platform for monitoring the inventory, operational status and alerts for all managed assets in real time.
THE SERVICE
What's included
The MSP service covers the entire operation of the IT infrastructure:
01
Multi-channel technical support
Ticket portal, helpline, email and on-site visits, with 8x5, 12x5 or 24x7 coverage.
02
24/7 monitoring
Continuous monitoring is included in all contracts, with proactive anomaly detection.
03
Remote administration
Endpoints, servers, switches, firewalls, cloud platforms (GCP, Azure, AWS) and Microsoft 365 or Google Workspace.
04
SLAs by priority
Classification of incidents by priority (P1 to P4) with defined contractual SLAs.
05
Proactive management
Identifying and resolving problems before they affect operations.
06
Monthly report and QBR
Monthly management report and quarterly review, including trends and recommendations.
07
Customer portal
DITESA’s proprietary platform for monitoring the inventory, operational status and alerts for all managed assets in real time.
THE SERVICE
What's included
The MSP service covers the entire operation of the IT infrastructure:
01
Multi-channel technical support
Ticket portal, helpline, email and on-site visits, with 8x5, 12x5 or 24x7 coverage.
02
24/7 monitoring
Continuous monitoring is included in all contracts, with proactive anomaly detection.
03
Remote administration
Endpoints, servers, switches, firewalls, cloud platforms (GCP, Azure, AWS) and Microsoft 365 or Google Workspace.
04
SLAs by priority
Classification of incidents by priority (P1 to P4) with defined contractual SLAs.
05
Proactive management
Identifying and resolving problems before they affect operations.
06
Monthly report and QBR
Monthly management report and quarterly review, including trends and recommendations.
07
Customer portal
DITESA’s proprietary platform for monitoring the inventory, operational status and alerts for all managed assets in real time.
THE SERVICE
What's included
The MSP service covers the entire operation of the IT infrastructure:
01
Multi-channel technical support
Ticket portal, helpline, email and on-site visits, with 8x5, 12x5 or 24x7 coverage.
02
24/7 monitoring
Continuous monitoring is included in all contracts, with proactive anomaly detection.
03
Remote administration
Endpoints, servers, switches, firewalls, cloud platforms (GCP, Azure, AWS) and Microsoft 365 or Google Workspace.
04
SLAs by priority
Classification of incidents by priority (P1 to P4) with defined contractual SLAs.
05
Proactive management
Identifying and resolving problems before they affect operations.
06
Monthly report and QBR
Monthly management report and quarterly review, including trends and recommendations.
07
Customer portal
DITESA’s proprietary platform for monitoring the inventory, operational status and alerts for all managed assets in real time.
THE PROCESS
How we work
Onboarding lasts between 2 and 4 weeks and follows a structured process to ensure a smooth transition.
STEP 01
Week 1
Inventory take, installation of monitoring agents, and definition of points of contact and escalation procedures.
STEP 02
Week 2
Configuration of the ITSM platform, validation of remote access and formal definition of SLAs.
STEP 03
Weeks 3–4
A period of working alongside the in-house team to fine-tune alerts and procedures.
STEP 04
Welcome session
A comprehensive review of processes, contact channels and available reports.
STEP 05
Continuous operation
Ongoing operation with monthly reporting and quarterly reviews.
THE PROCESS
How we work
Onboarding lasts between 2 and 4 weeks and follows a structured process to ensure a smooth transition.
STEP 01
Week 1
Inventory take, installation of monitoring agents, and definition of points of contact and escalation procedures.
STEP 02
Week 2
Configuration of the ITSM platform, validation of remote access and formal definition of SLAs.
STEP 03
Weeks 3–4
A period of working alongside the in-house team to fine-tune alerts and procedures.
STEP 04
Welcome session
A comprehensive review of processes, contact channels and available reports.
STEP 05
Continuous operation
Ongoing operation with monthly reporting and quarterly reviews.
THE PROCESS
How we work
Onboarding lasts between 2 and 4 weeks and follows a structured process to ensure a smooth transition.
STEP 01
Week 1
Inventory take, installation of monitoring agents, and definition of points of contact and escalation procedures.
STEP 02
Week 2
Configuration of the ITSM platform, validation of remote access and formal definition of SLAs.
STEP 03
Weeks 3–4
A period of working alongside the in-house team to fine-tune alerts and procedures.
STEP 04
Welcome session
A comprehensive review of processes, contact channels and available reports.
STEP 05
Continuous operation
Ongoing operation with monthly reporting and quarterly reviews.
THE PROCESS
How we work
Onboarding lasts between 2 and 4 weeks and follows a structured process to ensure a smooth transition.
STEP 01
Week 1
Inventory take, installation of monitoring agents, and definition of points of contact and escalation procedures.
STEP 02
Week 2
Configuration of the ITSM platform, validation of remote access and formal definition of SLAs.
STEP 03
Weeks 3–4
A period of working alongside the in-house team to fine-tune alerts and procedures.
STEP 04
Welcome session
A comprehensive review of processes, contact channels and available reports.
STEP 05
Continuous operation
Ongoing operation with monthly reporting and quarterly reviews.
DIFFERENTIATORS
What sets us apart
Aligned with the business
DITESA does more than just manage incidents: it aligns IT operations with business objectives. The quarterly QBR includes strategic recommendations, not just support metrics.
Complete stack under a single contract
The MSP provider is the same one that can design cloud architectures, build physical infrastructure or develop automation solutions.
Regional coverage
We have offices in Mexico City, Monterrey and Madrid, with support capabilities in Mexico, Spain and Latin America.
The same quality at any scale
The same methodology and quality for a company with 30 users as for one with 1,500.
DIFFERENTIATORS
What sets us apart
Aligned with the business
DITESA does more than just manage incidents: it aligns IT operations with business objectives. The quarterly QBR includes strategic recommendations, not just support metrics.
Complete stack under a single contract
The MSP provider is the same one that can design cloud architectures, build physical infrastructure or develop automation solutions.
Regional coverage
We have offices in Mexico City, Monterrey and Madrid, with support capabilities in Mexico, Spain and Latin America.
The same quality at any scale
The same methodology and quality for a company with 30 users as for one with 1,500.
DIFFERENTIATORS
What sets us apart
Aligned with the business
DITESA does more than just manage incidents: it aligns IT operations with business objectives. The quarterly QBR includes strategic recommendations, not just support metrics.
Complete stack under a single contract
The MSP provider is the same one that can design cloud architectures, build physical infrastructure or develop automation solutions.
Regional coverage
We have offices in Mexico City, Monterrey and Madrid, with support capabilities in Mexico, Spain and Latin America.
The same quality at any scale
The same methodology and quality for a company with 30 users as for one with 1,500.
DIFFERENTIATORS
What sets us apart
Aligned with the business
DITESA does more than just manage incidents: it aligns IT operations with business objectives. The quarterly QBR includes strategic recommendations, not just support metrics.
Complete stack under a single contract
The MSP provider is the same one that can design cloud architectures, build physical infrastructure or develop automation solutions.
Regional coverage
We have offices in Mexico City, Monterrey and Madrid, with support capabilities in Mexico, Spain and Latin America.
The same quality at any scale
The same methodology and quality for a company with 30 users as for one with 1,500.
Are you ready to manage your IT with visibility and control?
Request your free infrastructure audit. Within five working days, we’ll provide you with an assessment of the state of your IT and a plan for managing it with visibility and control.
Are you ready to manage your IT with visibility and control?
Request your free infrastructure audit. Within five working days, we’ll provide you with an assessment of the state of your IT and a plan for managing it with visibility and control.
Are you ready to manage your IT with visibility and control?
Request your free infrastructure audit. Within five working days, we’ll provide you with an assessment of the state of your IT and a plan for managing it with visibility and control.
Are you ready to manage your IT with visibility and control?
Request your free infrastructure audit. Within five working days, we’ll provide you with an assessment of the state of your IT and a plan for managing it with visibility and control.
