Maintenance and Support for Canon imageRUNNER ADVANCE DX 6860i: Solutions and Tips

The Canon imageRUNNER ADVANCE DX 6860i is a multifunction black-and-white printer designed to meet the needs of office environments requiring high-speed and quality printing. It offers printing, copying, scanning, and sending functions—all in one efficient and reliable device.

Key Features

• Printing Speed: Up to 60 pages per minute (ppm) in A4 size, ensuring rapid document production.

• Print Resolution: Up to 1200 x 1200 dpi, ensuring sharp and professional print quality.

• Paper Capacity: Input tray of 1,200 sheets (550 in the main tray and 100 in the multipurpose tray), with an option for expansion to handle higher print volumes.

• Scanning Features: Single-pass duplex scanning, with speeds of up to 190 images per minute (ipm) in color and black and white.

• Connectivity: Compatibility with Apple AirPrint, Mopria, Canon PRINT Business, and cloud services like Dropbox, Google Drive, and OneDrive, facilitating printing from mobile devices and the cloud.

Maintenance and Support

To ensure optimal performance of the Canon imageRUNNER ADVANCE DX 6860i, it is recommended to:

1. Regular Cleaning: Use a soft, dry cloth to clean the exterior of the printer. Avoid using harsh chemicals that might damage the surface.

2. Consumables Check: Periodically check toner and paper levels. Replace toner cartridges when they are near exhaustion to avoid print interruptions.

3. Firmware Update: Keep the printer's firmware updated to ensure compatibility with the latest features and security enhancements.

4. Preventive Maintenance: Conduct regular inspections to detect possible issues such as paper jams or component wear, and schedule preventive maintenance as per manufacturer recommendations.

Common Problems and Solutions

1. Printer does not turn on

Possible causes:

• Power cable disconnected or damaged.

• Power switch in the wrong position.

• Lack of electrical supply at the outlet.

Solutions:

• Ensure the power cable is properly connected and in good condition.

• Make sure the power switch is in the "I" (on) position.

• Test the outlet by plugging in another device to confirm there is electrical supply.

2. Paper jam

Possible causes:

• Use of poor quality or damp paper.

• Overloading of paper trays.

• Paper jammed in feed rollers.

Solutions:

• Use paper recommended by the manufacturer and ensure it is dry.

• Do not overload the trays; adhere to the maximum capacity indicated.

• If there is a paper jam, turn off the printer, unplug it, and carefully remove the paper.

3. Poor print quality

Possible causes:

• Low or empty toner cartridges.

• Clogged printhead.

• Incorrect print quality settings.

Solutions:

• Check toner levels and replace cartridges if necessary.

• Perform a printhead cleaning from the printer's maintenance menu.

• Adjust the print quality settings according to your needs.

4. Unstable Wi-Fi connection

Possible causes:

• Interference with the wireless signal.

• Incorrect network password.

• Outdated firmware.

Solutions:

• Ensure the printer is within Wi-Fi signal range and away from devices that might cause interference.

• Verify the wireless network password is correct.

• Update the printer's firmware to the latest version available on Canon's website.

5. Printer does not respond to print commands

Possible causes:

• Overloaded print queue.

• Outdated or incompatible printer drivers.

• Communication problems between the printer and the device.

Solutions:

• Check the print queue and remove pending jobs that might be blocking the queue.

• Download and install the latest drivers from Canon's website.

• Ensure the printer is correctly connected to the device and that both are on the same network.

Conclusion

The Canon imageRUNNER ADVANCE DX 6860i is a comprehensive solution for the printing and scanning needs of businesses requiring high productivity and quality. With proper maintenance and timely technical support, you can ensure optimal performance and extend your printer's lifespan.

DITESA, as an official Canon partner, is ready to offer continuous support and maintenance, ensuring your printer is always operational and ready to support your daily activities.

For more information about products and support, visit Grupo DITESA.